Orders

Le paiement

• How do I use a discount code or a credit note?
• How do I get my invoice?
• What payment methods are offered?
• How do I obtain a tax refund form?
• Can I pay in installments?
• Do you offer discount codes for new customers?
• How to order from abroad?
• How do gift cards work?

Vos commandes

• How do I track the different stages of my order?
• How do I know if my order has been successfully processed?
• How long do I have to collect my Click and Collect purchase?
• Can I merge two orders?
• Can I order an item that is available in-store?
• Why doesn't Bobbies participate in Black Friday?
• How do I verify that I am on the correct Bobbies website?
• Can I modify or cancel an order that has already been validated?
• My order contains a defective item, what should I do?
• The item received does not match my order, what should I do?