To obtain a tax-free form, you must meet the following criteria and conditions:
- The tax-free form request must be made within a maximum of 3 days after the purchase date (including the day of purchase).
- You must be a resident outside the European Union.
- The purchase amount must be over €100.01.
- If the purchase was made online, the delivery must be made in France.
The possibility of benefiting from tax-free shopping is subject to the conditions and deadlines imposed by customs regulations. We therefore cannot guarantee that a tax-free form will be issued, as this depends in particular on how quickly your request can be processed.
To create the tax-free form, please send our Customer Service team your passport, the purchase invoice and your bank card number.
You have 3 months (+ the current month) from the date of purchase to have your tax-free form validated by customs.
Please note: The purchase must be made for tourism purposes and not for commercial purposes, and it cannot exceed 15 identical items.
Once validated, the VAT refund will be credited to your bank card within 4 to 6 weeks.
For purchases made in-store, the tax-free form will be issued directly at the store.