My return package was sent back to me, why and what should I do?

If your return package has been sent back to you, it is usually due to the presence of other labels on the box, which can mislead carriers.

We invite you to make the following checks: 

• Check that your package has only one label, the return label.
• Remove all old labels or barcodes to avoid any confusion.
• Once this is done, you can drop off your package with the carrier again.

If the problem persists, please do not hesitate to contact our customer service.