Our return policy applies to all of our items, whether they come from our new collection, the outlet, or were purchased during the sale period.
You have 15 days from the date of delivery to return all or part of your order free of charge (except in Germany) if an item does not meet your expectations. Returned items must be in perfect condition and in their original packaging. We do not offer exchanges, only refunds.
You may return your order directly to one of our official stores (excluding retailers and the corner at La Samaritaine) by presenting your order number, or by courier using a downloadable return label.
To download your return label, click on "My Order" in your order confirmation email and follow the instructions. You will then be able to download and print your return label.
Once you have downloaded your return label, your parcel must be handed over to the carrier within 7 business days.
We generate only one return label per order. If you wish to return another item after a first return has already been made, the additional return shipment will be at your own expense.
Please ensure that your return is shipped from the same country where your order was originally delivered. Returns sent from a different country cannot be accepted.
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